Frequently Asked Questions (FAQ's)

Under the ‘What I can do for you tab’, select the category you desire, for example “Characters by Kat”, “Name Arts by Kat”
etc..  Then simply follow the prompts.

Here you will get to fill in all the details for your fully personalised and customised order. You select your size, inclusions and provide specific information. 

If you have chosen a Character, you then upload a few photos that Kat will use to create the Character/s.  

You then just proceed to the cart to make your payment and start the order process.

Customising an artwork is about taking all the information you have supplied and creating it especially for you. A truly unique piece.

The magic happens over a 4-6 week period from placement of your order until you receiving it.

We do also have a VIP option for faster turnaround. For an additional fee, you will be
guaranteed to receive the artwork within a 2 week time frame. This option is
available as a pop up at the check out.

  1. You place the order and pay via the website.
  2. You will then receive a welcome email with the date your artwork has
    been booked in for.
  3. Artwork is created up to pencil sketch stage, and sent through to you for approval.
  4. You have the ability to make any suggested changes at this point. Once approved no further changes can be made.
  5. The colour and line work is added.
  6. A photo of final artwork sent through to you.
  7. If you have ordered a digital version, the high resolution file will be emailed through to you. 
  8. Your customised artwork is packaged and delivered to your door.
  9. You then receive it, love it, post a pictue on social media, tag Kat & Fox, and maybe even kindly write us a review on Facebook 🙂 

Via website you will be given the choice to pay by credit card, PayPal or AFTERPAY.

We require upfront payment to secure your artwork is booked in.

Some internet browers and mobile devices sometimes have an issue with the upload process.

This is not a problem at all, just either email them to info@katandfox.com.au or
send them through via Facebook Messenger. 

Artworks are carefully packaged and sent in a protective envelope.

There is a shipping fee added at the check out.

You will be notified once the artwork
has been dispatched with the tracking number included.

For express postage you will need to contact us directly to organise this and you will be invoiced directly.

No, however custom artworks are designs to fit into standard sized frames.

If you don’t have the budget for professional framing, I like the Ikea frames. They are cost-effective and look great. You will also find frames to fit from places like Kmart, Country Road, Target, Big W, Spotlight etc.

The paper sizes that we use are:
A4 measures 210 × 297 millimeters or 8.27 × 11.69 inches
A3 measures 297 × 420 millimeters or 11.69 × 16.54 inches.